Pet Owners

What to Expect

Welcome to Eye Vet

Thank you for choosing Eye Vet - a dedicated ophthalmic practice, providing the best ocular care for your pet in a friendly, comfortable and professional environment. To find out more about our team and the services we provide, you can read our Welcome Guide here.

Ahead of your pet’s first visit to Eye Vet you’ll be contacted by our client care team about your appointment and be given an appointment time and information regarding your visit. Unless advised otherwise, your pet should not have eaten after midnight the night before your first appointment. This is to ensure that if we need to administer any sedatives or anaesthetic, it will be safe to do so.

If your pet is diabetic or less than 3 months old, please contact us for further advice about fasting.

First consultations are usually booked as morning appointments, to ensure that the ophthalmologist can perform treatment on the same day if necessary. Please be aware that this does depend on available theatre space. Your pet may be booked in at the next available date where necessary. Follow up appointments can be booked in the morning or afternoon, depending on availability. We regret that routine appointments are not available in the evenings or at weekends.

Your First Visit

Please come to reception on your arrival at the clinic. We advise arriving 10 minutes prior to your appointment time in order to complete any necessary paperwork. Please bring all current medications your pet is on, even if it does not relate to the current eye problem.

First consultations last 30-60 minutes depending on the nature of the case. Emergency consultations may be shorter as due to their nature we may need to admit the patient immediately for treatment. During the consultation you’ll be asked about your pet’s medical history for the eye problem and any other medical diseases being treated now or in the past. The more information you can give us the better, as this will be used to aid the diagnostic process.

The ophthalmologist will perform a full clinical examination of the eyes using a variety of equipment. Drops or dye may be put into the eyes to aid with the examination. Occasionally your pet may be taken through to the back of the clinic for further tests but this will be discussed at the time if necessary.

Following the examination the ophthalmologist will discuss their findings and diagnostic or treatment options available. Depending on the outcome of your consultation, your pet may be admitted for further investigation/treatment or discharged with medications and instructions.

Eye Vet is a training practice and it is possible that final year students from the University of Liverpool Small Animal Teaching Hospital will be present during your consultation. This is an important part of their training and with your permission, they may be asked to examine your pet. They will always be under veterinary supervision and will not be responsible for diagnoses or treatment.