Pet Owners

Emergency Cases

How do emergency cases work?

The first point of contact in any ocular emergency is your usual vet. We can accept emergencies once you have been referred by your usual vet.

In emergency cases, time is of the essence so your pet may require an urgent appointment to attend the clinic. We will contact you about this following the referral from your vet, giving you an emergency appointment time.

We ask you to please be flexible in such cases – emergency situations require prompt examination and it is imperative that you adhere to any instructions given by your own vet or the Eye Vet team. Delay in getting to us may result in reduced prognosis for your pet. Emergency appointments are scheduled in throughout our ophthalmologists’ busy day. Failure to attend these appointments could delay other clients and patients from getting their treatment, and could be time used to operate on other urgent cases.

If your pet is currently under our care and the emergency is related to the condition or disease we are currently treating, then please contact us directly. We can discuss the case with you and arrange an emergency appointment as necessary.



Please bring your completed insurance form to your pet’s appointment. Find out more about payment and insurance claims by clicking the button below.


Prices & Payments

Payment is made at the consultation or following treatment at discharge. If your pet is insured, please bring your completed, signed claim form and we can send this off for you.