Eye Vet

Eye-Vet FAQs

 

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Why has my pet been referred to Eye-Vet?

Your pet has a problem with one or both eyes. Your vet will have examined your pet, and he or she will have referred your pet to us, for the opinion of a veterinary ophthalmologist. The veterinary surgeons working at Eye-Vet Ltd. all have studied for post-graduate qualifications in Veterinary Ophthalmology. We have the latest ophthalmic equipment, enabling the ophthalmologists to examine, diagnose and treat ocular disease.

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What is the referral process?

Your vet may suggest referral or you may ask your vet to refer your pet to us. Your vet may telephone us to discuss your case. To refer your pet, your vet will fill in a simple form. When we have received this a member of our Client Care team will contact you to arrange an appointment. We do not accept direct referral requests from owners. We communicate directly with referring vets and work with them in the best interests of your pet’s health and welfare.

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What will happen after my pet has been referred to Eye-Vet?

After your appointment has been booked, you will be sent confirmation of your appointment together with directions of how to find us, and a welcome pack with more information about Eye Vet. On your first appointment you will be asked to starve your pet overnight, and to not give him or her ANYTHING to eat on the morning of the appointment. This means that if your pet requires emergency surgery we can perform this as quickly as possible. However if your pet is DIABETIC, or has any other medical condition, please discuss this with us before your pet is starved. Sometimes we are unable to perform non-emergency procedures at the time of the first consultation if our theatres are fully booked. This may mean that your pet’s surgery has to be rescheduled for another day.

After your pet’s consultation, the ophthalmologist will write a report on his or her findings and treatment plan, to your veterinary surgeon. Sometimes the ophthalmologist will also telephone your veterinary surgeon to discuss your case.

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How will my pet’s case be managed?

Our team of ophthalmologists and nurses will be on hand to answer any query regarding your pet’s case. At the initial consultation, the ophthalmologist will discuss all clinical findings with you, also any necessary further investigations, treatment options - surgical or otherwise, and possible diagnoses and prognoses. The ophthalmologist will also write to your referring vet informing them about the findings, diagnoses and treatments you have been prescribed.

 

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Can I have a weekend appointment?

Unfortunately we are not open for routine weekend or evening appointments. We do examine animals out of hours in cases of emergency. If your pet is receiving treatment from us, you are able to telephone us to speak to an ophthalmologist and an emergency appointment will be made if necessary. If your pet suffers an ocular emergency, and is not currently under treatment from us, your pet must be seen by your veterinary surgeon at the first instance, who will contact us if necessary.

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What supportive care is available?

We have a large team of qualified dedicated referral nurses and a consultant anaesthetist who will provide all the care needed for your pet during his or her stay. In addition, this team will answer any query regarding treatment or medication at the time of your consultation, or by telephone.

Our ophthalmologists run a very busy schedule and are often difficult to get hold of. Our nursing team can intercept the ophthalmologists at a more convenient time and ask any questions on your behalf. This said, feel free to speak to one of our nurses who will then ask any questions or relay information for you.

Our anaesthetists are also always at hand to discuss any concerns you may have regarding your pet and their health.

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What are the costs?

The price of the first consultation is £178.57. This is for a routine, non emergency appointment during surgery hours. This fee includes a full ocular examination with one of our ophthalmologists, lasting 30-45 minutes. Further necessary investigations, surgeries or medications will be discussed. Written estimates will be provided should further treatments be required.

 

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